Public sector · Business Services
BizServ
One-stop Shop For All Your Business Services
BizServ is an innovative solution for businesses to optimise their processes and operations, relationships with customers, establish stronger customer interactions and deliver exceptional customer service; all from one platform. Web: Get connected worldwide from anywhere and on-the-go. Compatible with Internet Explorer, Firefox, Chrome and Safari. Cloud / Premises: Provides centralised access to files from any PC or mobile device worldwide, backed with efficient Enterprise Content Management(ECM) .
Deployment & integrationManaged operationsLocalisation
Capabilities
- Unified CRM User Interface
- Multitier Hierarchy Management
- Personalized Dashboards
- Document Management with Transmittal-Based Workflow
- Customer Feedback Monitoring
- Unified Customer Service Desk
- Powerful Searching Frameworks
- Omni Channel Engagements
- Field Service & Centre Management
- Case Management & Escalation