Service
Business Process Outsourcing
Most BPO providers run your process. We run it, instrument it, then automate the parts that should never have been manual — which is how a copay intake workflow went from twelve minutes to three.
Managing business processes can be time-consuming, costly and complex. Our BPO services let you outsource non-core and repetitive processes to our team so you can focus on your core business activities. You get a dedicated team of professionals with the expertise to manage those processes efficiently — and, because we are an engineering firm first, the ability to automate them rather than simply absorb the headcount.
What this covers
- Back-office and document processing operations
- Contact centre operations and workflow orchestration
- Process instrumentation and bottleneck analysis
- Automation-first process re-engineering
- Quality assurance and SLA management
Our business process outsourcing process
- 01
Process analysis
We identify which processes can be outsourced and run a detailed analysis of how they currently work.
- 02
Process design
A customised operating solution designed around your organisation’s specific needs and requirements.
- 03
Resource identification
We assign professionals with the right skills and experience to run your processes properly.
- 04
Process transition
A structured handover so the transition to our team is smooth and nothing drops.
- 05
Process management
Ongoing management using current tooling and best practice, with performance measured against agreed SLAs.
Benefits of our business process outsourcing
Cost savings
A cost-effective way to run business processes while reducing overhead.
Improved efficiency
Processes run with current technology and best practice, raising both throughput and quality.
Focus on core activities
With non-core processes handled, your team’s attention returns to growth and profitability.
Scalability
The flexibility to scale operations up or down as business needs change.
Automation upside
Manual steps become candidates for automation instead of permanent cost.
Technology stack
34 technologies across 5 areas
Automation
Document processing
Contact centre
Reporting & SLA
Integration
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