Platform Engineering · Enterprise
Contact Centre Backend & Workflow Orchestration
A secure, high-throughput backend for real-time contact centre automation, handling authentication and session management for hundreds of concurrent agents.
FastAPIAWS CognitoDynamoDBCloudWatch
99.9%
System uptime
<200ms
State logging latency
500+
Concurrent agent sessions
What we built
01
AWS Cognito auth
Enterprise-grade RBAC for agent identity and session security across platforms.
02
DynamoDB schema design
Data models optimised for low-latency call metadata logging and state transitions.
03
CloudWatch monitoring
Audit trails, real-time alerting and health observability for 24/7 operation.
04
Workflow orchestration
Resilient task assignment and call event routing tuned for agent response time.
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